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Our IELTS Turkey Customer Support team are online Monday through Saturday, 8:30 am to 5:00 pm (GMT+3). Complete the form below and we’ll answer your enquiry within one business day.

Call us: +90 212 245 15 88 | WhatsApp: +90 535 0 184 184 during our business hours for an instant response.

Office Locations:

IDP Education Yurtdışı Eğitim Danışmanlığı & IELTS Registration and Test Centre – İstanbul: Harbiye Mah.Cumhuriyet Cad. Kahan Apt No:40 K:4  34367 Şişli/İstanbul.

IDP Education Yurtdışı Eğitim Danışmanlığı & IELTS Registration and Test Centre – Ankara: Evin İşhanı, Kültür Mahallesi Ziya Gökalp Caddesi, Ataç-2 Sk. No:43 K:1 06420 Çankaya/Ankara.

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Frequently asked customer service questions

What is the cost of the test?

The cost for an IELTS test is 1100 Turkish Liras. The price for the exam is the same whether you take IELTS General Training or IELTS Academic. There is no separate registration fee or payment processing fee. There is also no late payment fee.

Find more about the price of an IELTS test

Which IELTS test do I need?

The IELTS test is offered in two formats – IELTS Academic and General Training.

The Academic format is designed for those who want to study or train in a university that teaches in English at undergraduate or postgraduate level or institutions of higher and further education. Many professions (e.g. medical, nursing, accounting, engineering) also require an Academic test result for registration purposes.

The General Training format is for those who are going to English-speaking countries to do secondary education, work experience or training programs. This version of the test may be a visa requirement if you are planning to migrate to English speaking countries.

IELTS is accepted globally by more than 10,000 organisations including universities, professional bodies, employers and Australian student visa and migration applications. The IELTS General Training test is the only non-academic test of English accepted for migration to Australia.

Which IELTS test do you need?

What is the difference between paper based IELTS and computer-delivered IELTS?

Computer-delivered test is the same as paper-based test in terms of test content and structure. The difference is you will see the questions on the screen and instead of writing the answers on paper you will type on the keyboard. The results for paper-based tests are released in 13 days, however for computer-delivered tests, the results are released in 2-7 days.

Discover computer-delivered IELTS

What can I take into the test room?

You must have the valid passport ot Turkish ID you used on the IELTS Application Form with you. You can carry a clear water bottle which should not have any labels and must be see through.

IDP IELTS test centres will provide pencils, erasers and sharpener to you during the test.

You won’t be allowed to bring mobile phone, calculator, tablets, Ipad, Ipod, smartwatches, laptops, keyboard, headphones, fitbits, keys, wallets, purses, watches, etc. in to the test room. You must leave everything else outside the test room. Mobile phones and pagers must be switched off and placed with personal belongings in the area designated by the supervisor.

What if I am absent or sick on the day of my test?

If you are unable to attend your test due to a serious medical condition and can provide a medical certificate within five days of the test date, you may qualify for a refund minus the local administrative cost. However, if you are away on the test day with no prior notice, you will lose your full fee.

Contact IELTS if you have any questions

When should I start preparing for the test?

You should start preparing at least whenever you decide to sit the test. Practise your English every day by engaging in conversation, reading and completing the IELTS practice tests. Take notes and make your own strategy in taking the test. Visit our practice hub to access a wide range of preparation material.

Access free IELTS preparation material

Who can join IDP IELTS Masterclass Webinar session?

IDP IELTS provides IELTS Masterclass webinar session. IELTS candidates who have already booked their tests with an IDP IELTS test center are eligible to attend the session free of charge. We offer free preparation webinars that will help you avoid common mistakes and get practical tips on how to improve your English skills.

Register for an IELTS test to attend Masterclass

“I had such a great experience with Customer Connect – they answered all my questions with a happy and positive attitude. They even suggested I attend a free Masterclass and IELTS webinar. I got more support than I ever expected.”
Kuldeep, IELTS test taker